Project Duration: 2024.07 - 12
Device: Mobile (IOS / Android)
Team:
UIUX Designer *1, Project Manager *1
Company Medical Consultant *1, Frontend Engineer *1
Backend Engineer *1
✧ Challenge
Initial consultation and medical history taking is cumbersome, placing a heavy burden on physicians
The fixed consultation format causes physicians to spend long hours each day repeating the same questions, which not only reduces consultation efficiency but also increases psychological stress.
Patients struggle to maintain self-recording
After leaving the guidance of medical professionals, patients often fail to continue completing daily records, leading to insufficient data to support diagnosis and treatment adjustments during follow-up visits.
Preliminary research
Gain valuable insights through interviews.
✧ Affection Chart Summary
We use affinity mapping to synthesize user insights and analyze their commonalities.
Preliminary research
People who have used the Silver Gate app
Without living with elders, most users are relatively familiar with electronic products and believe that they can use their phones to order food in environments where it is inconvenient to make calls, and they hope to be able to actually track the progress of their meal preparation.
When it comes to meal selection, they often do not know how to choose suitable nutritious meals, and hope for clear instructions.
Preliminary research
Someone who has never used the app
This type of group uses other channels to order meals, such as online ordering or phone ordering.Most users prefer more traditional ways to book meals, with some living with elderly individuals or having primary caregivers living with them. They prefer to book meals for multiple days at once (for a week or a month's quantity). Customization needs are small, and communication with customer service is usually quicker.
Someone who has never used the app
Someone who has never used the app
This type of group uses other channels to order meals, such as online ordering or phone ordering.
Most users prefer more traditional ways to book meals, with some living with elderly individuals or having primary caregivers living with them. They prefer to book meals for multiple days at once (for a week or a month's quantity). Customization needs are small, and communication with customer service is usually quicker.
